[Tfug] Web 2.0 for business...ad nauseum

[Paul Steinbach]

Can't put my hands on the recent article from  EWeek/InfoWeek/Network 
World .   It was a mock "thank you" letter to Steven Jobs for changing 
the expectations of customers.  He stated that 15 seconds is now the 
smart phone web standard for responses.  If an I-Phone user does not 
receive a response in 15 sec, he says, the user will go to E-mail or 
some other task/ distraction.  The editor went so far as to say it was a 
natural law much like the speed of light(!).

Don't know the utility of this tool yet.  Didn't know the utility of 
LTSP when I first started playing with it either.  Now LTSP thin clients 
form the vast majority of our clients - about twice as many as our PCs.  
(Without LTSP I would be reloading Windows images instead of lurking on 
TFUG...)  For the record, Jive as SAAS is free up to 1,000 users for the 
first 45 days.  I try to never pay (or ask permission) for pilots - one 
of the glories of Linux.

I fully agree that fast service in and of itself is not a good thing.  
Customer expectations drive their satisfaction.  If they expect same-day 
delivery, they will be disappointed if they can't have it.  If we (SLF) 
as merchants can create an even  higher standard for rapid service 
and/or  wonderful service, we can make it difficult for competitors to 
gain a foothold in our market.  We get to make the rules for the game.  
Ergo Jive....

These are my thoughts until I change my mind.


-- 
Paul Steinbach
MIS Manager
Sam Levitz Furniture

E-mail: MIS at samlevitz.com
Phone:  520.624.7443 X2571
Cell:   520.247.5730