[Tfug] [OT] Dakotacom / NewEdge

[Chuck Boyer]

Hi Jim,

Yep, some DakotaCom people lurk here. I get to check in about once every
couple of weeks...

Anyways, for the New Edge service, we are severing ties due to the lack of
support from New Edge. They have moved their front line support to an
offshore company, and their responsiveness to tickets has gone down. We feel
this is no longer a quality service to our customers and are looking at
other connection options we have for better support. If no one has been in
touch with you by now, please let me know off list and I'll follow up on
your account. 

Thanks,

Chuck


-----Original Message-----
From: tfug-bounces at tfug.org [mailto:tfug-bounces at tfug.org] On Behalf Of Jon
Sent: Monday, June 25, 2007 3:26 PM
To: Tucson Free Unix Group
Subject: Re: [Tfug] [OT] Dakotacom / NewEdge

Jim Secan wrote:
> I know some Dakotacom folks lurk (some more quietly than others) on this
> list.  I've been notified that Dakotacom (my ISP) is severing ties with
New
> Edge, which is going to require changes to the services I get from
> Dakotacom (New Edge was my DSL provider via Dakotacom).  Can anyone tell
me
> what's going on?
>
> TIA
> Jim
> *---------------------*-------------------------------*
> | Jim Secan           | Northwest Research Assoc, Inc |
> | (jim at nwra.com)      | 2455 E. Speedway, Suite 204   |
> | (520) 319-7773      | Tucson, Arizona 85719         |
> *---------------------*-------------------------------*
>
>
> _______________________________________________
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>   
The customer base using this service has decreased dramatically over the 
years. It was declining when I worked there. This is due to the wide 
availability of broadband throughout the city and outlying areas. Back 
in the day if you couldn't get cable or DSL this was a viable, though 
sometimes costly, alternative.

I suspect DakotaCom's margins dropped to where they were losing money on 
it. An alternative to their New Edge product will be their wireless 
product or SimplyBits wireless.This is assuming you can't get cable or 
Qwest DSL. I'm preferential to SimplyBits' wireless as they use Motorola 
Canopy equipment. I would research both as an option though.


--
Jon

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