[Tfug] Dell service center in Tucson?

[Joe Blais]

I have a Toshiba laptop.  When it needed service, Toshiba web site sent me
to the Radio Shack Service Center repair place here in town.  They seemed to
be doing service for a number of manufacturers.  They weren't like a typical
Radio Shack store --   3457 e Speedway 320-9760

-----Original Message-----
From: tfug-bounces at tfug.org [mailto:tfug-bounces at tfug.org]On Behalf Of john
galt
Sent: Monday, October 09, 2006 11:25 AM
To: Tucson Free Unix Group
Subject: Re: [Tfug] Dell service center in Tucson?


From: "Adrian" <choprboy at dakotacom.net>
> On Saturday 07 October 2006 12:48, Christopher Robbins wrote:
>> Does anyone know if there's a Dell-authorized service center in Tucson?
>> I
>> need some warranty support done, and I need as little downtime as I can
>> get
>> away with.
>>
>
> As far as I know, no. The isn;t a "center" per-say, but their are several
> people on contract in Tucson. You call Dell... Dell calls their contractor
> for the day and overnights them the part, the contractor shows up on your
> door the next day and replaces the part.

Go to Dell's website and enter your service tag number. It will tell you
what your warranty status is. In addition, it should tell you what your
repair options are.

If you have Next Business Day or At Home repair service as Adrian's scenario
suggests, you call Dell's tech support and tell them about the problem. Best
case, they perform troubleshooting to narrow down the problem to a hardware
fix. Then they issue a ticket for a local tech to visit your location and
replace the bad part.

If you have depot level service, they send you a box and you send the
computer on its way. It will be a while then...


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Version: 7.0.405 / Virus Database: 268.11.7/434 - Release Date: 8/30/2006