[Tfug] Qwest outage

[Tyler]

It affected cell-relay customers aggregated through our DS3,
so it's not necessarily DSL specific, although obviously the aggregate
goes through one piece of equipment at some point, so it could
be that device (some ATM switch or DACCS?) or some vital
interconnect within their ATM network.

If I ever get an answer from Qwest, I'll post it here for the curious.
I've never waited this long for Qwest.  Normally I can get info on a ticket
within 1 minute...they're actually very responsive.  This indicates
how serious of a problem this must be.

At 09:19 AM 11/14/03 -0700, Choprboy wrote:
>On Friday 14 November 2003 09:11, Tyler wrote:
> > I have a ticket number with them, but I've been trying to get
> > details.  Something fairly major as I've been on hold an hour.
> >
> > Ours is back up now.  The DS3 itself never flapped, so my
> > guess is a vital interconnect within Qwest's facilities choked.
> > I believe the outage is beyond Tucson as well...
> >
>Yeah, I figured you were hard at it. Everytime I checked, we still had a sync
>on the modem itself, but we kept losing data connectivity and the line would
>up-down every few minutes. Hehe, I tried to call in earlier, but your main
>line auto-attendant just gives the run-around until 7am. Then I just got busy
>signals till about 20 after.
>
>Any idea if it's affecting other data services? Or just Qwest's DSL routing?
>
>Adrian
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---
# Tyler Kilian, CCNP, SCSA
# Technology Director, Dakota Communications
# TKilian at DakotaCom.NET | 520.745.3900 x 100