[Tfug] Customer Service

[Angus Scott-Fleming]

On 14 Jun 2004 at 20:52, I wrote:

> On 14 Jun 2004 at 16:21, ewf  wrote:
> >       Here's an ethical question: There are a lot of naive MS users
> > out there. Should we eduate the dupes and let them continue to use,
> > (protected), MS products? I look on with alarm as the amount of
> > viruses/adware/spyware goes up exponentially. 
> 
> What's it worth to you not to have to clean their systems again, and what'$
> your time doing this work worth to them?  It's a bit like being active in your
> neighborhood watch -- if you let the neighborhood go to h*ll, sooner or later
> someone's going to hurt you or do damage to your house as a by-product of the
> damage they do to the unaware victim.  But if you keep the neighborhood clean
> and safe, your safety improves as well.

I'm not the only one who feels this way (about the neighborhood going to h*ll)

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Email viruses are more annoying than spam
 Tuesday June 15, 2004 (08:01 AM GMT)
 By: Robin 'Roblimo' Miller

  I've had my primary email address for many years, and I
  also get email through a number of work-related aliases,
  including editors at newsforge.com, roblimo at
  slashdot.org, and rmiller at osdn.com. So I get spam.
  Tons of spam. And I filter it all. I filter viruses,
  too, not because they can affect my Linux computer, but
  because they suck up bandwidth. And my virus email
  traffic now exceeds my spam traffic by a factor of at
  least two to one. 

Read the Rest - 6 Comments
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http://software.newsforge.com/software/04/06/10/1711206.shtml

At the end of the article:

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  What do you think? When we run into someone who's been
  victimized by a Windows-borne email virus, should we
  offer them a discount on a replacement operating system? 

  How about we offer them a free operating system to
  replace the one that's giving them trouble? 

  If you learn of such an operating system, please let all
  your Windows-using friends know about it. If you get
  just one of them to switch, and this helps prevents just
  one email virus outbreak, your efforts will not have
  been in vain. 
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