[Tfug] why not cable?

[keith smith]

Did I understand you are running a server on Cox?

Judy Hayes <judylynn at tomatothyme.com> wrote: Today I called to chat with Cox, I had to switch the cable into my name 
since my roommate moved. I increased my internet service and dropped the 
premium channels (HBO and Showtime or Starz or something?) since I just 
never watch TV. I am always on the internets....



The lady was very helpful, she reminded me that with the internet package I 
had, technical service would be free and all inclusive. She also gave me a 
free month of Starz to see if I liked it, told me if I didn't to call them 
back up and they would remove it before the charges. She also discounted my 
first month of internet service since I upgraded. They were great, serious, 
I called, had the package moved into my name, dropped the movie channels, 
upgraded my internet, got the discounts, got the total for this months bill 
and what it will be next month (if I kept starz)... and all of this took 
less than ten minutes. Plus I had a question about the speed out here and 
they are sending a tech tomorrow to ensure my speed it where it should be.



I have had a month of terrible customer service all over from so many 
places, Cox really stood up and made themselves shine... and I am quick to 
complain about shitty service. They were cool about the router, my server, 
multi computers etc... they reviewed my setup with me to determine that they 
were in fact the reason the internet wasn't performing as it should 
(ensuring it wasnt my router) so they will send a tech asap (which is 
tomorrow like I said). I was impressed, this coming at a time when we are 
chatting about service, performance, price etc... I thought it was timely.



Judy Lynn



----- Original Message ----- 
From: "Brad Becker" 
To: "Tucson Free Unix Group" 
Sent: Tuesday, September 12, 2006 7:39 PM
Subject: Re: [Tfug] why not cable?


> My understanding with the new rates structure is there will be no
> advantage to bundled services any more.
>
> No bundled service = bill decreases
> Bundled service = bill increases as there's no longer an advantage
>
> Some discussions: 
> http://www.dslreports.com/forum/remark,16803752~mode=flat
>
>
> _______________________________________________
> Tucson Free Unix Group - tfug at tfug.org
> Subscription Options:
> http://www.tfug.org/mailman/listinfo/tfug_tfug.org 


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